Warranty
We offer a lifetime guarantee on the color of our waterproof jewelry.
We have a 1-year international warranty against manufacturing and material defects. We offer a lifetime guarantee on our Signature jewelry made of solid gold and lab-grown diamonds.
Good to know: The warranty does not cover wear and tear, careless handling or damage caused by accident. The warranty is only valid if the care instructions have been followed. Save your order confirmation, it serves as your warranty certificate.
Most Common Questions
Waterproof Jewelry
What does the lifetime warranty on the gold color cover?
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What is not covered by the lifetime guarantee on the gold color?
The warranty does not cover loose stones, lost enamel, pearls, shells or other embellishments. In addition, damage caused by wear and tear or scratches is not covered. The jewelry is waterproof, but not alcohol-resistant. This means that you cannot use hand sanitizer while wearing this jewelry.
Does waterproof jewelry get darker over time?
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What do I need to do to claim the lifetime color warranty?
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Anything I should know about waterproof jewelry?
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Signature Collection
What does the lifetime guarantee cover?
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What is not covered by the lifetime guarantee?
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What do I need to claim the lifetime guarantee?
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Are the watches covered by any warranty?
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How do I claim my warranty?
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Other Jewelry Collections
Is the other jewelry that is not waterproof covered by any warranty?
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How do I claim my warranty?
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Still have questions?
You'll find answers to most topics on our FAQ page, from returns and purchase terms to product details and delivery.
For further questions, do not hesitate to contact us at contact@mockberg.com. When making a complaint, we kindly ask that you share relevant information and the reason for your complaint. If your item has a defect that is within the scope of being a warranty claim, you can create a complaint.