Warranty & information
We offer a lifetime warranty on the color of our water-resistant jewelry. We provide a 1-year international warranty against manufacturing and material defects. We offer a lifetime warranty on our Signature jewelry made of solid gold and lab-grown diamonds.
Good to know: The warranty does not cover wear and tear, careless handling, or damage due to accidents. The warranty is valid only if the care instructions are followed. Save your order confirmation, as it serves as your warranty proof.
WATER-RESISTANT JEWELRY
WHAT DOES THE LIFETIME WARRANTY ON THE GOLD COLOR COVER?
The warranty covers the gold color on your jewelry fading.
WHAT IS NOT COVERED BY THE LIFETIME WARRANTY ON THE GOLD COLOR?
The warranty does not cover loose stones, lost enamel, pearls, shells, or other embellishments. Additionally, damage due to wear or scratches is not covered. The jewelry is water-resistant, but not alcohol-resistant. This means that you cannot use hand sanitizer while wearing these pieces of jewelry.
DO WATER-RESISTANT JEWELRY DARKEN OVER TIME?
Yes, the jewelry can darken over time. The darkening of the color is not covered by the lifetime warranty.
WHAT DO I NEED TO DO TO MAKE A CLAIM UNDER THE LIFETIME WARRANTY FOR COLOR?
What do I need to make a claim under the lifetime warranty for color?
You need to keep the original receipt. If you purchased your jewelry from a retailer, you need to go directly to that retailer. If you purchased your jewelry from us, you can make a claim by emailing us at contact@mockberg.com.
ANYTHING I SHOULD KNOW ABOUT THE WATER-RESISTANT JEWELRY?
The jewelry is water-resistant, but not alcohol-resistant. This means that you cannot use hand sanitizer while wearing these pieces of jewelry.
SIGNATURE COLLEKTION
WHAT DOES THE LIFETIME WARRANTY COVER?
What does the lifetime warranty cover?
Our lifetime warranty guarantees that your jewelry is free from manufacturing defects in materials or workmanship. If you experience any problems with your jewelry, please contact our customer service team and we will be more than happy to assist you.
WHAT IS NOT COVERED BY THE LIFETIME WARRANTY?
Please note that our lifetime warranty does not cover damage caused by accidents, improper handling, or normal wear and tear. It also does not apply to any modifications or repairs made by unauthorized third parties. Lost diamonds are not covered by the lifetime warranty.
WHAT DO I NEED TO MAKE A CLAIM UNDER THE LIFETIME WARRANTY?
If you purchased your jewelry from us, you can make a claim by emailing us at contact@mockberg.com
WATCHES
ARE THE WATCHES COVERED BY ANY WARRANTY?
Yes, all watches are covered by a production warranty. The production warranty covers all production and material defects for a period of 2 years from the order delivery date.
HOW DO I MAKE A CLAIM UNDER MY WARRANTY?
How do I make a claim under my warranty?
You need to keep the original receipt. If you purchased your jewelry from a retailer, you need to go directly to that retailer. If you purchased your jewelry from us, you can make a claim by emailing us at contact@mockberg.com.
OTHER JEWELRY COLLECTIONS
ARE THE OTHER JEWELRY PIECES THAT ARE NOT WATER-RESISTANT COVERED BY ANY WARRANTY?
Yes, other jewelry that is not water-resistant is covered by a production warranty. The production warranty covers all production and material defects for a period of 1 year from the order delivery date.
HOW DO I MAKE A CLAIM UNDER MY WARRANTY?
You need to keep the original receipt. If you purchased your jewelry from a retailer, you need to go directly to that retailer. If you purchased your jewelry from us, you can make a claim emailing us at contact@mockberg.com.
Good to know: The warranty does not cover wear and tear, careless handling, or damage due to accidents. The warranty is valid only if the care instructions are followed. Save your order confirmation, as it serves as your proof of warranty.
For further questions, do not hesitate to contact us at contact@mockberg.com. When making a complaint, please share relevant information and the reason for your complaint. If your item has a defect that falls within the scope of a warranty claim, you can create a complaint case by emailing us at contact@mockberg.com