Shipping & Returns Information

For deliveries to Norway, we offer the following option:

Service	Shipping Time	Shipping Cost
Fedex Economy	2 to 4 business days	150 NOK or FREE for orders above 1150 NOK
Fedex Priority	1 to 2 business days	215 NOK
DHL Parcel Connect	3 to 5 business days	95 NOK or FREE for orders above 1150 NOK
Bring PickUp Parcel	3 to 5 business days	150 NOK or FREE for orders above 1150 NOK

For deliveries to Denmark, we offer the following options:

Service	Shipping Time	Shipping Cost
Bring Home	2 to 4 business days	58 DKK or FREE for orders above 750 DKK
Budbee	2 to 3 business days	58 DKK or FREE for orders above 750 DKK
Deutsche Post	2 to 4 business days	51 DKK or FREE for orders above 750 DKK
DHL Express	1 to 2 business days	141 DKK

For deliveries to Finland, we offer the following options:

Service	Shipping Time	Shipping Cost
Budbee	2 to 3 business days	7.90 EUR or FREE for orders above 100 EUR
Fedex Economy	2 to 3 business days	11.90 EUR or FREE for orders above 100 EUR

For deliveries to Netherlands, we offer the following options:

Service	Shipping Time	Shipping Cost
DHL Parcel Connect	2 to 4 business days	8.90 EUR or FREE for orders above 100 EUR
Deutsche Post	3 to 5 business days	6.90 EUR or FREE for orders above 100 EUR
Fedex Economy	2 to 5 business days	11.90 EUR or FREE for orders above 100 EUR

For deliveries to United States, we offer the following options:

Service	Shipping Time	Shipping Cost
Fedex Economy	3 to 6 business days	17.50 USD

For deliveries to other countries, we offer the following options:

Countries	Service	Shipping Time	Shipping Cost
France & Poland	DHL Parcel Connect	3 to 5 business days	15.90 EUR or FREE for orders above 100 EUR
France & Poland	Deutsche Post	3 to 5 business days	6.90 EUR or FREE for orders above 100 EUR
Romania, Slovakia, United Kingdom	Fedex Economy	3 to 6 business days	16.90 EUR
Liechtenstein	Fedex Economy	3 to 6 business days	20 EUR
Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia	DHL Parcel Connect	3 to 6 business days	15.90 EUR or FREE for orders above 100 EUR
Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia	Fedex Economy	2 to 4 business days	16 EUR or FREE for orders above 100 EUR
Estonia, Latvia, Luxembourg	Fedex Economy	2 to 4 business days	16 EUR or FREE for orders above 100 EUR
Switzerland	Deutsche Post	2 to 6 business days	6.90 EUR or FREE for orders above 100 EUR
Switzerland	Fedex Economy	2 to 6 business days	17.90 EUR
Belgium	DHL Parcel Connect	2 to 5 business days	15.90 EUR
Belgium	Deutsche Post	2 to 5 business days	6.90 EUR or FREE for orders above 100 EUR

At Mockberg, you always have 60 days to change your mind from the day your package was delivered to your local service point or to your home. You can create a return by following the instructions here.

Return cost within Sweden 49 SEK. 

Returns cost 5,9 EUR within European Union.

Return cost outside of European Union is 9,99 EUR.

The product must be unused and look as it did when you received it.
All barcode labels must remain on the products and the bags, as our warehouse scans everything using handheld computers and therefore cannot accept products that lack a barcode.

All protective plastic must remain intact, and the product should be returned in its box and with the accompanying silk pouch.

All jewelry must be returned in their original packaging. (With barcode, silk pouch, and box).

Please note that we do not offer returns on engraved or customized products, including all items from our Signature Collection. These pieces are handcrafted to your specifications, including custom diamond sizes, making each item unique and personal to you. As a result, all sales on these customized products are final.

If there are signs that the product has been used, we will not accept the return.
If the return is not accepted, we will send it back to you, and you will not be charged for that shipping. It is up to the customer to ensure that the item is flawless, correct, and verified to undergo a return.

For packages not picked up at the collection point on time, Mockberg reserves the right to charge you a handling fee of 20 EURO, to cover the return shipping and administrative costs.

Once we have received your return package, we will process your return within 14 days. During peak season, this may take longer.

As soon as the return is approved and the refund has been made, you will receive an email from us confirming that your return has been approved.

1 Year Product Warranty

We offer a lifetime warranty on the color of our water-resistant jewelry.

We have a 1-year international warranty against manufacturing and material defects.

Read more below:

WATER-RESISTANT JEWELRY

What does the lifetime warranty on the gold color cover?
The warranty covers the disappearance of the gold color on your jewelry.

What does the lifetime warranty on the gold color not cover?
The warranty does not cover loose stones, lost enamel, pearls, shells, beads, or other embellishments. Additionally, damage caused by wear and tear, or scratches are not covered by the warranty. The jewelry is water-resistant, but it is not chemical-resistant. This means you cannot use hand sanitizer while wearing these jewelry items.

Do water-resistant jewelry items darken over time?
Yes, the jewelry may darken over time. Darkening of the color is not covered by the lifetime warranty.

What do I need to claim the lifetime warranty for color?
You need to keep the original receipt. If you bought your jewelry from a retailer, you need to go directly to that retailer. If you bought the jewelry from us, you can file a claim here!

Anything else I should know about water-resistant jewelry?
The jewelry is water-resistant, but not alcohol-resistant. This means you cannot use hand sanitizer while wearing these jewelry items.

SIGNATURE COLLECTION
We offer a lifetime warranty on our Signature jewelry made of solid gold and lab-grown diamonds.

What does the lifetime warranty cover?
Our lifetime warranty guarantees that your jewelry is free from manufacturing defects in materials or workmanship. If you experience any problems with your jewelry, contact our customer service team, and we will be more than happy to assist you.

What does the lifetime warranty not cover?
Please note that our lifetime warranty does not cover damages caused by accidents, improper handling, or normal wear and tear. It also does not apply to any modifications or repairs made by unauthorized third parties. Lost diamonds are not covered by the lifetime warranty.

OTHER JEWELRY COLLECTIONS:

Are the other non-water-resistant jewelry items covered by any warranty?
Yes, other jewelry items that are not water-resistant are covered by a production warranty.

The production warranty covers all production and material defects for a period of 1 year from the delivery date of the order.

OUR WATCHES:

Are the watches covered by any warranty?
Yes, all watches are covered by a production warranty. The production warranty covers all production and material defects for a period of 2 years from the delivery date of the order.

Good to know:
The warranty does not cover wear and tear, careless handling, or damage through accidents. The warranty is only valid if the care instructions are followed.

Keep your order confirmation; it serves as your warranty certificate.

Lifetime Warranty On Color

Lifetime warranty on the color of our water-resistant jewelry.

Lifetime warranty on our Signature collection jewelry made of solid gold and lab-grown diamonds.

What does the lifetime warranty on the gold color not cover?
The warranty does not cover loose stones, lost enamel, pearls, shells, beads, or other embellishments. Additionally, damage caused by wear and tear, or scratches are not covered by the warranty. The jewelry is water-resistant, but it is not chemical-resistant. This means you cannot use hand sanitizer while wearing these jewelry items.

What does the lifetime warranty on the gold color not cover?

The warranty does not cover loose stones, lost enamel, pearls, shells, beads, or other embellishments. Additionally, damage caused by wear and tear, or scratches are not covered by the warranty. The jewelry is water-resistant, but it is not chemical-resistant. This means you cannot use hand sanitizer while wearing these jewelry items.