Shipping & Returns Information

For deliveries to Norway, we offer the following option:

For deliveries to Denmark, we offer the following options:

For deliveries to Finland, we offer the following options:

For deliveries to Netherlands, we offer the following options:

For deliveries to United States, we offer the following options:

For deliveries to other countries, we offer the following options:

At Mockberg, you always have 60 days to change your mind from the day your package was delivered to your local service point or to your home. You can create a return by following the instructions here.

Return cost within Sweden 39 SEK.

Returns cost 5,9 EUR within European Union.

Return cost outside of European Union is 9,99 EUR.

The product must be unused and look as it did when you received it.
All barcode labels must remain on the products and the bags, as our warehouse scans everything using handheld computers and therefore cannot accept products that lack a barcode.

All protective plastic must remain intact, and the product should be returned in its box and with the accompanying silk pouch.

All jewelry must be returned in their original packaging. (In its zip bag with barcode, silk pouch, and box).

Please note that we do not offer returns on engraved or customized products, including all items from our Signature Collection. These pieces are handcrafted to your specifications, including custom diamond sizes, making each item unique and personal to you. As a result, all sales on these customized products are final.

If there are signs that the product has been used, we will not accept the return.
If the return is not accepted, we will send it back to you, and you will not be charged for that shipping. It is up to the customer to ensure that the item is flawless, correct, and verified to undergo a return.

For packages not picked up at the collection point on time, Mockberg reserves the right to charge you a handling fee of 15 EURO , to cover the return shipping and administrative costs.

Once we have received your return package, we will process your return within 14 days. During peak season, this may take longer.

As soon as the return is approved and the refund has been made, you will receive an email from us confirming that your return has been approved.

12 Months Product & Lifetime Color Warranty

We offer a lifetime warranty on the color of our waterproof jewelry.

Additionally, we provide a one-year international warranty covering manufacturing and material defects on all our jewelry.

Frequently Asked Questions:

What does the lifetime color warranty cover?
The warranty ensures that the gold or silver color on your jewelry will not fade or wear off over time.

What is not covered by the lifetime color warranty?
The warranty does not cover loose stones, lost enamel, pearls, shells, beads, or other embellishments. Additionally, damage caused by wear and tear, or scratches are not covered by the warranty. The jewelry is waterproof, but it is not chemical-resistant – therefore, avoid using hand sanitizer while wearing it.

Will water-resistant jewelry darken over time?
Yes, the jewelry may darken over time. Darkening of the color is not covered by the lifetime warranty.

What do I need to claim the lifetime warranty for color?
Please keep your original receipt. If you purchased the jewelry from a retailer, contact the retailer directly. For purchases made directly from us, you can file a claim here.

Is there anything else I should know about water-resistant jewelry?
The jewelry is water-resistant but not alcohol-resistant, meaning it should not be exposed to hand sanitizer or other alcohol-based products while worn.

Good to Know:
The warranty does not cover normal wear and tear, improper handling, or accidental damage. To maintain the warranty, please follow our care instructions. Keep your order confirmation as it serves as your warranty certificate.