STRAP Livia Petite
STRAP Livia Petite
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PRODUCT DESCRIPTION
PRODUCT DESCRIPTION
DURABILITY AND MATERIALS
DURABILITY AND MATERIALS
All packaging that you receive a Mockberg product in is FSC-certified and comes from Denmark. Mockberg takes responsibility for a sustainable world and has engaged in responsible production and consumption. We also have a policy where we work towards not contributing any waste. When you buy a product from Mockberg, you choose a product that has been created with love and responsibility.
WARRANTY INFORMATION
WARRANTY INFORMATION
Jewelry - We have a 1-year international warranty for manufacturing and material defects. Water-resistant jewelry has a lifetime guarantee on the color.
Watches - We have a 2-year international warranty against manufacturing and material defects.
Read more about warranty
QUESTIONS AND ANSWERS ABOUT PRODUCTS
QUESTIONS AND ANSWERS ABOUT PRODUCTS
Does Mockberg jewellery or watches cause nickel allergy?
No, but if you are highly allergic, we do not recommend buying any metal jewelry.
How do I shorten mesh watches?
Step 1: Use a screwdriver or equivalent to loosen the clasp.
Step 2: Slide the clasp to adjust the length.
Step 3: Slide the clasp back to secure the lock.
How do I shorten watch metal bracelet?
All watch with metal bracelet need to be adjusted to fit your wrist. We recommend visiting a watch retailer and asking them to help you shorten the link. Note that Mockberg does not cover this cost.
What does 3 ATM mean?
3 ATM on a watch provides basic protection against accidental splashes, rain, and handwashing, but it is not suitable for swimming or diving.
What does 10 ATM mean?
10 ATM means that a watch is waterproof up to 100 meters, making it suitable for bathing, swimming, and snorkeling.
Can I buy watch straps that fit my watch?
Mesh, leather straps and links can be ordered on our website under the category of watch straps.
Fast Delivery & Easy Returns
For deliveries to Norway, we offer the following option:
| Service | Shipping Time | Shipping Cost |
| Fedex Economy | 2 to 4 business days | 150 NOK or FREE for orders above 1150 NOK |
| Fedex Priority | 1 to 2 business days | 215 NOK |
| DHL Parcel Connect | 3 to 5 business days | 95 NOK or FREE for orders above 1150 NOK |
| Bring PickUp Parcel | 3 to 5 business days | 150 NOK or FREE for orders above 1150 NOK |
For deliveries to Denmark, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Bring Home | 2 to 4 business days | 58 DKK or FREE for orders above 750 DKK |
| Budbee | 2 to 3 business days | 58 DKK or FREE for orders above 750 DKK |
| Deutsche Post | 2 to 4 business days | 51 DKK or FREE for orders above 750 DKK |
| DHL Express | 1 to 2 business days | 141 DKK |
For deliveries to Finland, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Budbee | 2 to 3 business days | 7.90 EUR or FREE for orders above 100 EUR |
| Fedex Economy | 2 to 3 business days | 11.90 EUR or FREE for orders above 100 EUR |
For deliveries to Netherlands, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| DHL Parcel Connect | 2 to 4 business days | 8.90 EUR or FREE for orders above 100 EUR |
| Deutsche Post | 3 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Fedex Economy | 2 to 5 business days | 11.90 EUR or FREE for orders above 100 EUR |
For deliveries to United States, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Fedex Economy | 3 to 6 business days | 17.50 USD |
For deliveries to other countries, we offer the following options:
| Countries | Service | Shipping Time | Shipping Cost |
| France & Poland | DHL Parcel Connect | 3 to 5 business days | 15.90 EUR or FREE for orders above 100 EUR |
| France & Poland | Deutsche Post | 3 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Romania, Slovakia, United Kingdom | Fedex Economy | 3 to 6 business days | 16.90 EUR |
| Liechtenstein | Fedex Economy | 3 to 6 business days | 20 EUR |
| Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia | DHL Parcel Connect | 3 to 6 business days | 15.90 EUR or FREE for orders above 100 EUR |
| Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia | Fedex Economy | 2 to 4 business days | 16 EUR or FREE for orders above 100 EUR |
| Estonia, Latvia, Luxembourg | Fedex Economy | 2 to 4 business days | 16 EUR or FREE for orders above 100 EUR |
| Switzerland | Deutsche Post | 2 to 6 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Switzerland | Fedex Economy | 2 to 6 business days | 17.90 EUR |
| Belgium | DHL Parcel Connect | 2 to 5 business days | 15.90 EUR |
| Belgium | Deutsche Post | 2 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
At Mockberg, you always have 60 days to change your mind from the day your package was delivered to your local service point or to your home. You can create a return by following the instructions here.
Return cost within Sweden 39 SEK.
Returns cost 5,9 EUR within European Union.
Return cost outside of European Union is 9,99 EUR.
The product must be unused and look as it did when you received it.
All barcode labels must remain on the products and the bags, as our warehouse scans everything using handheld computers and therefore cannot accept products that lack a barcode.
All protective plastic must remain intact, and the product should be returned in its box and with the accompanying silk pouch.
All jewelry must be returned in their original packaging. (In its zip bag with barcode, silk pouch, and box).
Please note that we do not offer returns on engraved or customized products, including all items from our Signature Collection. These pieces are handcrafted to your specifications, including custom diamond sizes, making each item unique and personal to you. As a result, all sales on these customized products are final.
If there are signs that the product has been used, we will not accept the return.
If the return is not accepted, we will send it back to you, and you will not be charged for that shipping. It is up to the customer to ensure that the item is flawless, correct, and verified to undergo a return.
For packages not picked up at the collection point on time, Mockberg reserves the right to charge you a handling fee of 15 EURO , to cover the return shipping and administrative costs.
Once we have received your return package, we will process your return within 14 days. During peak season, this may take longer.
As soon as the return is approved and the refund has been made, you will receive an email from us confirming that your return has been approved.
24 Months Watch Warranty
All watches are covered by a production warranty. The production warranty covers all production and material defects for a period of 2 years from the delivery date of the order.Good to know:
The warranty does not cover wear and tear, careless handling, or damage through accidents. The warranty is only valid if the care instructions are followed.
Keep your order confirmation; it serves as your warranty certificate.